CharterWay Service: comparison of services offered.

A powerful service offering: compare our service products

Service modules
Procurement/operation
Vehicle rental incl. implements and attachments
Vehicle leasing incl. implements and attachments
GAP insurance coverage
Service
Extending the warranty on the vehicle
x
x
Extending the warranty on the drive train
x
x
x
All maintenance work in accordance with the vehicle service system or the maintenance sheet
x
x
x
All repairs including wear parts
x
Management
CharterWay ServiceCard
x
x
x
Invoice auditing
x
x
x
Repair and maintenance management
x
Additional services
Service
Repair and maintenance of special-purpose bodies/trailers
optional
optional
optional
Vehicle inspection work required by law
optional
optional
optional
Inspection work on special-purpose bodies/trailers required by law (e.g. German Law on the Road Transport of Hazardous Goods)
optional
optional
optional
Tyre replacement and service
optional
optional
optional
Replacement vehicle service
optional
optional
optional
Towing service [2]
optional
optional
optional
Vehicle cleaning
optional
optional
optional
Pick-up and delivery service
optional
optional
optional
Oil refill
optional
Management
Customer reporting
optional
Fees (taxes, registration, toll charges, radio etc.)
Other
Third party liability insurance
Comprehensive and part insurance cover
Accident processing service (only in conjunction with the insurance module)
Service contract valid internationally
optional
Scope of coverage [3]
Maintenance
Maintenance work [4]
x
x
Repair
x
x
Engine
x
x
x
Power take-off
x
x
x
Transmission [3]
x
x
x
Driven axles [3]
x
x
x
Factory-fitted retarders
x
x
x
Exhaust system, catalytic converter, soot particulate filter, fuel system
x
Clutch release bearing and brakes [3]
x
Chassis
x
Steering
x
Instrumentation
x
Air conditioning, electronic convenience features
x
Safety systems, cooling systems and auxiliary heating
x
All vehicle components and assemblies [3]
x
Wear and tear
All repairs including wear parts
x

CharterWay's general terms and conditions of service for commercial vehicles form the basis for all service agreements.

[2] Breakdown service only where covered in agreement content or in accordance with general terms and conditions.

[3] Wear parts are not covered.

[4] In accordance with current Mercedes-Benz maintenance provisions incl. parts, fuels and lubricants required.